NHTSA Complaint #11242702 — 2016 FORD FUSION

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE THE VEHICLE WAS IN PARK, IT BEGAN TO REVERSE ON ITS OWN. THE CONTACT BEGAN TO PANIC AND APPLIED FULL PRESSURE TO THE BRAKE PEDAL. THE CONTACT CALLED THE FIRE DEPARTMENT AND KEPT THE BRAKE PEDAL DEPRESSED TO PREVENT THE VEHICLE FROM ROLLING INTO TRAFFIC. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V362000(POWER TRAIN). THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A FORD DEALER. THE VEHICLE WAS TOWED TO PAUL CERAME FORD (11400 NEW HALLS FERRY ROAD, FLORISSANT, MO 63033, 314 -838-2400) WHERE THE CONTACT WAS INFORMED THAT THERE WAS A TEMPORARY REMEDY FOR THE VEHICLE; HOWEVER, THE MANUFACTURER HAD NOT FOUND A REMEDY FOR THE DEFECT. THE CONTACT WAS INFORMED THAT THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE AND SHE WOULD BE NOTIFIED WHEN IT ARRIVED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.