NHTSA Complaint #11242601 — 2017 FORD FOCUS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11242601
Vehicle	2017 FORD FOCUS
Component	ENGINE
Date of Incident	August 7, 2019
Date Filed	August 8, 2019
Mileage	26,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

MY VEHICLE ENGINE COMPLETELY STOPPED ON ITS OWN AND THE VEHICLE INDICATORS SHOWED THAT THE ENGINE OVERHEATED. THIS WAS AFTER LESS THAN 10 MINUTES ON THE FREEWAY GOING 55 MPH. THIS VEHICLE HAS A SOFTWARE RELATED RECALL FOR IT AS WELL CURRENTLY. I TOWED THE VEHICLE TO AUTONATION FORD OF MIAMI TO BE SERVICED FOR THE RECALL AND FOR THE ENGINE TROUBLE(IT ONLY HAS 26,000 MILES) AND THEY INFORMED ME THAT THEY WERE NOT WILLING TO LOOK AT THE VEHICLE TO EVEN OFFER A DIAGNOSIS FOR AT LEAST 2-3 DAYS. THEY DID NOT OFFER A LOANER VEHICLE OR ANY MODE OF TRANSPORTATION IN THE INTERIM. THIS IS UNACCEPTABLE BEHAVIOR, ESPECIALLY FOR A VEHICLE UNDER RECALL. THIS ISSUE HAS OCCURRED TWICE AT THIS DEALERSHIP WITH MY TWO FORD VEHICLES.

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