NHTSA Complaint #11242410 — 2013 FORD FOCUS

THIS IS A CONSUMER PROTECTION ISSUE, BUT MOREOVER THIS IS SAFETY ISSUE. I NEED HELP. THIS CAR WAS PURCHASED NEW FOR MY DAUGHTER TO FINISH HIGH SCHOOL, GO TO COLLEGE, AND START HER CAREER. SO I BOUGHT AN EXTENDED WARRANTY. THE OIL HAS BEEN CHANGED EVERY 5K BY A FORD DEALER AND EVERY REPAIR SUGGESTED HAS BEEN COMPLETED. WITHIN THE FIRST TWO WEEKS, IT WAS OBVIOUS THE CAR WAS NOT SHIFTING PROPERLY, AS EXHIBITED BY SHUDDERING AND FAILED ACCELERATION. IT ALSO HESITATES TO THE POINT THAT WE COULD GET HIT PULLING INTO TRAFFIC OR TRYING TO AVOID BEING HIT. THE DEALER OFFERED MANY EXCUSES OVER THE NEXT YEAR BUT I FINALLY RECEIVED THE REMEDY... "A" NEW CLUTCH. FORD THEN CALLED ME DIRECTLY TO GIVE ME A DEAL THAT WOULD HELP ME GET INTO ANOTHER CAR. THIS WAS NOTHING MORE THAN A SALES PITCH TO BUY A FUSION, WHICH I COULDN'T AFFORD. UNDER DELAWARE LAW, I HAD A CASE FOR A LEMON LAW COMPLAINT. BUT I TRUSTED FORD. SINCE THEN, I HAVE HAD REPAIRS TO THE TRANSMISSION, MOST OF WHICH PROVIDED FOR BY MY EXTENDED WARRANTY, OTHER TIMES PAID IN PART BY ME. FORD EXTENDED THE WARRANTY FOR ALL OWNERS, BUT NOT FOR ME. I SHOULD HAVE RECEIVED THE SAME EXTENSION ON TOP OF MY EXTENDED WARRANTY. ON 7/19/19, I NOTIFIED DEALER THAT THE CAR NEEDED SERVICE & I WAS STILL HAVING TROUBLE WITH THE TRANSMISSION. I REFERENCED THE TSB ADVISING DEALERS TO DIAGNOSE AND FIX ANY FOCUS WITH TRANSMISSION PROBLEMS (REPORTED 7/12-19,2019). MY DEALER HAS DIAGNOSED THE PROBLEM AND I NEED CLUTCHES. IT WILL COST ME $1800 WHICH I CANNOT AFFORD. I DRIVE A 2001 VEHICLE SO MY DAUGHTER CAN GO TO COLLEGE 14 HOURS AWAY. SHE IS LEAVING IN 2 WEEKS. WHY WOULD FORD NOT HONOR THAT GUIDANCE FOR ME? WHY IS THERE NO OTHER REMEDY, SUCH AS A REPLACEMENT TRANSMISSION? BECAUSE THEY WANT TO SELL REPLACEMENT PARTS AND LABOR AT FULL COST, PASSING THE COST OF SAFETY ONTO THE CONSUMER & THE VICTIMS OF CRASHES THE PROBLEM WILL ULTIMATELY CAUSE.