NHTSA Complaint #11242092 — 2014 DODGE JOURNEY

ON APPROXIMATELY 6-8 DIFFERENT OCCASIONS IN THE LAST 3 YEARS, MY 2014 DODGE JOURNEY HAS SHUT ITSELF OFF WHILE I'VE BEEN DRIVING IT. THE FIRST 3 TIMES I WAS DRIVING STRAIGHT & AFTER THE 3RD TIME, THE DEALER REPLACED THE CRANK SHAFT SENSOR BUT IT CONTINUED TO HAPPEN. THERE SEEMED TO BE NOTHING TO NOTE WHEN IT WOULD HAPPEN, UNTIL RECENTLY, IT SHUT OFF ON 2 OCCASIONS WHEN I WENT OVER A BUMP & GOING IN A FORWARD MOTION IN BOTH CASES. THE FIRST TIME I WAS GOING 55MPH, THE 2ND 25MPH SO NOT SURE THE SPEED HAD ANYTHING TO DO WITH IT. BROUGHT IT BACK TO DEALER & THEY DID AN ENGINE CONTROL MODULE UPDATE. THIS WAS ONE WEEK AGO AND IT HAPPENED AGAIN TODAY. I WAS AGAIN IN A FORWARD MOTION, ACTUALLY JUST STARTED ACCELERATING FROM A RED LIGHT, SO WAS PROBABLY NOT GOING MORE THAN 35-40MPH WHEN IT HAPPENED. I FELT LIKE THIS IS AN ISSUE YOUR ORGANIZATION NEEDED TO KNOW ABOUT ON MANY LEVELS BUT THE LARGEST ONE FOR ME IS AS A FULL-TIME MOM. I HAVE HAD MY SON IN THE CAR WITH ME ON ALMOST EVERY ONE OF THESE OCCASIONS AND TO SAY IT'S TERRIFYING WOULD BE AN UNDERSTATEMENT. EVERYTHING ON THE CAR LOCKS AND I HAVE ABOUT 3 SECONDS TO TRY AND GUIDE MY CAR OUT OF TRAFFIC WITHOUT GETTING HIT. THE CAR DOES RESTART ONCE YOU PUT IT IN PARK AND PUSH THE IGNITION BUTTON BUT I WOULD NOT WISH THIS FEAR ON MY WORST ENEMY. HOPE THIS HELPS IN SOME WAY. BTW, TODAY I IMMEDIATELY DROVE MY CAR TO MY HUSBAND AT WORK AND HE WILL BE DRIVING IT BACK TO THE DEALERSHIP TODAY UNTIL THEY CAN HOPEFULLY FIX IT FOR GOOD. ALTHOUGH AT THIS POINT, IF I NEVER SAW THAT CAR AGAIN, IT'D BE TOO SOON.