NHTSA Complaint #11241892 — 2013 FORD FOCUS

SHUDDERING CLUTCH WHILE ACCELERATING IN ALL DRIVING CONDITIONS. ROYAL OAK FORD HAS SERVICED THE CAR FOR THIS SPECIFIC ISSUE 3 TIMES SINCE PURCHASE AND THE CLUTCH HAS BEEN REPLACED BUT THE ISSUE RETURNS. THE LAST SERVICE APPOINTMENT COST US $116 FOR ROYAL OAK FORD TO TELL US ITS THE SAME ISSUE AND THEY WEREN'T GOING TO COVER IT. IT WOULD COST US $1700.00 TO FIX WITH NO GUARANTEE THAT IT WOULD ACTUALLY RESOLVE THE ISSUE. WE CONTACTED FORD HEADQUARTERS AND THEIR RESPONSE WAS 'TO BAD YOUR CAR WAS BUILT AFTER 6-05-13 SO WE AREN'T RESPONSIBLE FOR REPAIR'. OUR CAR WAS BUILT ON 6-19-13 WITH THE SAME FAULTY TRANSMISSION AS THE CARS BUILT RE 6-5-13. AFTER READING THE FREE PRESS ARTICLE AND CONTACTING ROYAL OAK FORD AGAIN REGARDING THE ISSUE THEY ARE GOING TO 'LOOK' AT THE CAR AGAIN ON 8-6-19. ROYAL OAK FORD COULDN'T SAY IF IT WOULD BE COVERED BUT I WILL BE LETTING THEM KNOW I HAVE FILED THIS COMPLAINT. I CAN PROVIDE REPAIR DOCUMENTS AND THE LETTER FROM FORD HEADQUARTERS IF YOU NEED THEM. SERVICE DATES SO FAR ARE 4/15/19, 6/17/17, 10/12/15, 6/01/15.