NHTSA Complaint #11241598 — 2011 KIA OPTIMA

AT APPROXIMATELY 97,000 MILES, MY CAR BEGAN TO BURN AN EXCESSIVE AMOUNT OF ENGINE OIL. BEING THAT MY CAR HAD A WARRANTY UP TO 100K MILES, I IMMEDIATELY REPORTED THE ISSUE TO KIA. THEY CONTINUOUSLY REPORTED THAT THEY WOULD NEED TO EVALUATE THE OIL CONSUMPTION AT 1,000 MILE INCREMENTS. I REPORTED MY CONCERNS IN REGARDS TO THE PROCESS POSSIBLY EXTENDING BEYOND THE 100K MILE LIMITS OF MY WARRANTY. I WAS INFORMED THAT THE ENGINE RECALL WOULD BE AN OPTION IF I EXCEEDED 100K MILES. UPON EXCEEDING 100K MILES, KIA REPORTED THAT THE OIL CONSUMPTION WAS THE PRODUCT OF "CHEAP OIL" AND KIA WOULD NOT BE RESPONSIBLE FOR THE EXCESSIVE OIL BURN. AFTER VERIFYING THAT MY MOST RECENT OIL CHANGES WERE PERFORMED BY KIA, I WAS TOLD THAT EXCESSIVE OIL CONSUMPTION WAS NO LONGER A PROVISION OF THE RECALL.