NHTSA Complaint #11241265 — 2018 NISSAN PATHFINDER

TL* THE CONTACT OWNS A 2018 NISSAN PATHFINDER. WHILE DRIVING APPROXIMATELY 25 MPH, A RATTLING, METAL TO METAL NOISE WAS HEARD COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LIA NISSAN OF GLENS FALLS (518-636-1098, LOCATED AT 373 DIX AVENUE, QUEENSBURY, NY 12804) WHERE THE FAILURE WAS DUPLICATED DURING A TEST DRIVE. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE NOISE. THE CONTACT WAS INFORMED TO LEAVE THE VEHICLE AT THE DEALER FOR FURTHER INSPECTION. THE ENGINE WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE NOISE WAS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.