NHTSA Complaint #11702980 — 2018 NISSAN PATHFINDER

The contact owns a 2018 Nissan Pathfinder. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The failure persisted, and there was an abnormal knocking sound coming from the engine with the check engine warning light illuminated. In addition, the vehicle hesitated while starting the vehicle and pressing the Push to Start button. The vehicle was taken to a dealer, where a diagnostic test was performed, and the contact was informed that there was sludge in the engine oil. The mechanic stated that sludge was found in the oil due to a lack of regular oil changes. The contact disputed the claim and provided receipts that all oil changes were up to date. The contact had the engine taken apart by the dealer and an independent mechanic, and both discovered metal shavings inside the engine, which had resulted in the engine failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was repaired by the independent mechanic. The failure mileage was approximately 93,000.