NHTSA Complaint #11694628 — 2018 NISSAN PATHFINDER

My Nuna rava was part of the recent recall that happened. The company offered remedy kits to replace the seat fabrics as well as tools to clean where the harness straps tightened/loosened. We received the remedy kit in March after waiting 3 months for the kits to be available. I followed the instructions for cleaning of the car seat and installation of the new cover. My child’s safety was put at risk as the straps are now able to loosen without pressing the button. We had not had strap loosening issues initially, but now are despite having followed the instructions as part of the recall which I was told would resolved the issue and prevent further concern over the strap mechanism failing. To my knowledge this is a known issue that is what caused the recall for the car seat in the first place. I have removed the car seat from use as it is no longer safe with the straps loosening. I have contacted Nuna Baby customer support.