NHTSA Complaint #11241043 — 2013 FORD EXPLORER

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11241043
Vehicle	2013 FORD EXPLORER
Component	VISIBILITY/WIPER
Date of Incident	July 21, 2019
Date Filed	August 1, 2019
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

THE MOLDING ON THE DRIVERS SIDE OF THE WINDSHIELD SUDDENLY DETACHED AND FLEW OFF DURING TRAVEL. THIS ACTUALLY HAPPENED 2 YEARS AGO AND WE REPLACED THE PART ($200) AND INSTALLED IT OURSELVES. WELL GUESS WHAT HAPPENED AGAIN? THE PASSENGER SIDE MOLDING DETACHED AND FLEW OFF DURING TRAVEL THIS TIME. BOTH TIMES THIS OCCURRED AT FREEWAY SPEEDS. NOW I KNOW FOR SURE IT'S A FAULTY PART AND NOT A FLUKE. I AM SUPER FRUSTRATED THAT I HAVE TO COVER THE COST OF THIS A SECOND TIME. ALSO TO HAVE PIECES OF YOUR VEHICLE FLYING OFF AND POTENTIALLY HITTING OTHER VEHICLES WHO ARE ALSO TRAVELING FREEWAY SPEEDS IS A HUGE SAFETY RISK. NOT TO MENTION IT MAKES THE VEHICLE LOOK REALLY UGLY. I AM FILLING THIS FORM OUT AT WORK AND AM UNABLE TO UPLOAD A PHOTO, BUT IF YOU GOOGLE FORD EXPLORER WINDSHIELD MOLDING ISSUES YOU WILL SEE EXACTLY WHAT I AM REPORTING IS NOT AN UNCOMMON OCCURRENCE.

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