NHTSA Complaint #11240970 — 2018 FORD ESCAPE

I PURCHASED A BRAND NEW 2018 FORD ESCAPE IN JANUARY OF 2018 FOR WHICH I PAID IN FULL.ON 8-25-18 THE CHECK ENGINE WARNING APPEARED ON MY DASH WHILE DRIVING ON AN EXPRESSWAY.I TOOK IT IN FOR SERVICE AND WAS INFORMED THAT IT NEEDS A NEW ENGINE DUE TO AN INTERNAL OIL LEAK WHICH WARPED THE CYLINDER HEAD. I DIDN'T GET MY CAR BACK UNTIL 9-22-18.ON MARCH 2, 2019 I HAD TO PULL OFF TO THE SIDE OF THE ROAD WHILE DRIVING ON A CITY STREET BECAUSE I HEARD A VERY LOUD NOISE AND THERE WAS A DISTINCT ODOR OF BURNT RUBBER.THE CAR WAS TOWED TO THE DEALERSHIP AND WAS THERE FOR FIVE DAYS.THE DIAGNOSIS: BAD WIRES, BAD TRANSFER CASE AND FRONT DRIVE SHAFT LEAKING GREASE. AN ISSUE WITH THE 4WHEEL DRIVE SYSTEM.ON MAY 22, 2019 THE CHECK ENGINE LIGHT CAME UP ONCE AGAIN.THIS TIME: A CRACKED SPARK PLUG WHICH CAME WITH THE NEW ENGINE INSTALLED IN AUGUST 2018. ON JULY 11, 2019 DRIVING ON THE EXPRESSWAY, WARNING APPEARED ON MY DASH "ENGINE TOO HOT". IT WAS LATE EVENING, AFTER SERVICE HOURS.THEREFORE I DROVE IT THERE THE FOLLOWING MORNING TO BE TOLD THAT I NEED TO LEAVE IT, BUT THEY DON'T HAVE A LOANER CAR FOR ME. I HAD TO DRIVE OFF IN MY CAR BECAUSE OF MY RESPONSIBILITIES AND COULD NOT BE WITHOUT A VEHICLE. WAS FORCED TO DRIVE WITH MY WINDOWS OPEN (OBVIOUSLY COULDN'T USE AC). MY FIRST OPPORTUNITY TO RETURN TO THE SERVICE DEPARTMENT WAS ON 7-15-19. I COMPLAINED TO THE MANAGER REGARDING THE SITUATION WHEN I INITIALLY CAME IN A FEW DAYS AGO.HE ASSURED ME HE WILL HAVE A LOANER VEHICLE FOR ME.TODAY, ON 7-31 I FINALLY RECEIVED A VOICE MESSAGE FROM THE MANAGER (ONLY BECAUSE I INITIATED THIS BY CALLING AND LEAVING HIM A MESSAGE EARLIER INQUIRING ABOUT MY VEHICLE AN WONDERING WHY I HAVEN'T HEARD ANYTHING).THE INFORMATION I RECEIVED WAS THAT MY CAR NEEDS AN ENGINE REPLACEMENT (AGAIN).PARTS HAVE BEEN ORDERED BUT ARE ON BACKORDER. THEY WILL KEEP ME UP TO DATE.I WILL NEVER FEEL SAFE IN THIS VEHICLE!