NHTSA Complaint #11240802 — 2014 FORD FIESTA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11240802
Vehicle	2014 FORD FIESTA
Component	ENGINE
Date of Incident	July 21, 2019
Date Filed	July 31, 2019
Mileage	107,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD FIESTA. WHILE DRIVING, THE VEHICLE WAS LEAKING COOLANT. THE VEHICLE WAS TAKEN TO DONLEY FORD-LINCOLN OF ASHLAND (1641 CLAREMONT AVE, ASHLAND, OH 44805, (419) 281-3673) AND THEY REPAIRED THE HOSE THAT WAS LEAKING THE COOLANT. FIFTEEN MINUTES AFTER LEAVING THE DEALER, THE TEMPERATURE GAUGE ILLUMINATED AGAIN AND THE CONTACT HAD TO PULL OVER FROM THE HIGHWAY. THE VEHICLE WAS TOWED BACK TO THE DEALER AND THEY FOUND A CRACK IN THE ENGINE THAT CAUSED THE FAILURE. THE DEALER STATED THAT THE ONLY REMEDY WAS TO INSTALL A NEW ENGINE AND THE REPAIR COST WAS QUOTED AT $5,000. THE VEHICLE'S EXTENDED WARRANTY EXPIRED AT 100,000 MILES. THE FAILURE MILEAGE WAS 107,000.

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