NHTSA Complaint #11240700 — 2016 FORD FOCUS

CAR HAS SHUDDERED AND FAILED TO PROPERLY ACCELERATE WHICH STARTED WITHIN A FEW WEEKS OF BUYING THE VEHICLE NEW. THE SHUDDERING OF THE TRANSMISSION SOUNDS LIKE RATTLING AND THAT THE CAR IS GOING TO STALL WHEN IT IS A AUTOMATIC VEHICLE. THE CAR IS SHUDDERING OFTEN FROM STOPS TO ACCELERATIONS, FEELS LIKE THE CAR IS TRYING TO GRIP INTO THE NEXT GEAR AND IS A SAFETY CONCERN. I HAVE PERSONALLY HAD MY CLUTCH REPLACED BY FORD 2 TIMES AND I HAVE ONLY OWNED THE VEHICLE FOR A LITTLE OVER 2 YEARS. TO GET FORD TO REPLACE THE CLUTCH IS A HUGE HEADACHE. FOR MONTHS WHEN I WOULD TAKE THE VEHICLE IN DUE TO THIS SAFETY COMPLIANT THEY WOULD SAY THAT THE SHUDDERING TRANSMISSION IS WITHIN NORMAL LIMITS AND REFUSE TO FIX IT UNDER THE WARRANTY. I ALSO TRIED TO CONTACT THE CORPORATE HEADQUARTERS TO GET IT FIXED AND NO RESULTS THERE EITHER. FOR THE MOST RECENT REPAIR I HAD TO REALLY FIGHT THE SERVICE CENTER TO DRIVE IT AND GET IT REPLACED UPON FAILING THEIR DIAGNOSTIC TESTS. CAR ALSO HAS A ROUGH IDLE WHICH HAS RESULTED IN THE MOTOR MOUNT BEING REPLACED. CAR IS LOW MILEAGE AND A 2016. IT IS TRULY A SAFETY ISSUE BECAUSE WHEN THE SHUDDERING OCCURS THE CAR FAILS TO ACCELERATE TO A SAFE SPEED TIMELY.