NHTSA Complaint #11240564 — 2013 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11240564
Vehicle	2013 FORD FOCUS
Component	STEERING
Date of Incident	June 1, 2018
Date Filed	July 30, 2019
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 40 MPH, THE POWER STEERING COMPLETELY FAILED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE HOME. THE CONTACT PREVIOUSLY CALLED J.C. LEWIS FORD (9505 ABERCORN ST, SAVANNAH, GA 31406, (912) 210-5676) BECAUSE THE FAILURE INITIALLY BEAN WHEN THE VEHICLE WAS STARTED. UPON RESTARTING THE VEHICLE, IT RESUMED NORMAL OPERATION. THE DEALER STATED THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE THERE WAS NO RECALL. THE MANUFACTURER WAS NOTIFIED AND THEY PROVIDED THE SAME INFORMATION AS THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 90,000.

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