NHTSA Complaint #11240359 — 2014 BMW 428I

I WAS STOPPED AT A RED LIGHT BEHIND ANOTHER VEHICLE WITH MY FOOT APPLIED TO THE BRAKE. SUDDENLY MY CAR SURGED FORWARD. I IMMEDIATELY PUSHED MY FOOT DOWN ON THE BRAKE HARDER. NOTHING HAPPENED. MY CAR CONTINUED TO SURGE FORWARD, HITTING THE CAR IN FRONT OF ME. I PUT ON THE EMERGENCY BRAKE AND PUT THE CAR IN PARK. WE GOT OUT OF OUR VEHICLES. FORTUNATELY HER CAR ONLY RECEIVED MINOR SCRATCHES ON HER SPARE TIRE COMPARTMENT (IT'S ATTACHED TO THE BACK OF THE VEHICLE) BUT MY CAR RECEIVED THE DAMAGE AS THE HOOD WENT UNDER THE SPARE TIRE COMPARTMENT. I THEN NERVOUSLY/CAUTIOUSLY DROVE MY CAR TO SOUTH BAY BMW TO HAVE THEM DIAGNOSE WHAT HAPPEDED. TWO DAYS LATER I RECEIVED A PHONE CALL FROM THEM STATING THAT NOTHING IS WRONG WITH THE VEHICLE. THEY TOLD ME THAT I COULD LEAVE THE CAR THERE AND THEY CAN BEGIN AN INVESTIGATION WITH BMW BUT I WOULD HAVE TO LEAVE MY CAR THERE AND IT MAY TAKE A COUPLE OF MONTHS. I LEFT MY CAR THERE AND EMAILED BMW IMMEDIATELY. I CALLED BUT THEY WERE ALREADY CLOSED. I RECEIVED AN EMAIL FROM THEM THIS MORNING, 7/29, STATING THAT I WOULD BE CONTACTED IN THE NEXT COUPLE OF DAYS BY SOMEONE FROM THE EXECUTIVE OFFICE. I THEN CALLED THE RECALL DEPARTMENT AND SPOKE WITH A GENTLEMAN WHO SAID MY VIN WASN'T SHOWING A RECALL. I EXPLAINED TO HIM THAT MAY BE THE CASE BUT MY VEHICLE YEAR, MAKE AND MODEL IS LISTED AS THE AFFECTED VEHICLES. HE INFORMED ME THAT HE SAW THAT I HAVE CONTACTED BMW AND THAT I HAVE TO WAIT TO HEAR BACK FROM THE EXECUTIVE OFFICE. I THEN WENT ONTO YOUR WEBSITE AND SAW COMPLAINTS OF THIS SAME EXACT THING HAPPENING TO OTHER PEOPLE. I WILL FOLLOW UP AS SOON AS I HEAR BACK FROM BMW. HOPEFULLY THIS IS SOMETHING THEY WILL BE ABLE TO FIX INCLUDING THE DAMAGES TO MY CAR AS I DON'T FEEL THIS IS SOMETHING I SHOULD HAVE TO PAY FOR TO FIX AS IT WAS A VEHICLE MALFUNCTION NOT HUMAN ERROR. THIS A HUGE SAFETY CONCERN AND I'M NOT ALONE!