NHTSA Complaint #11240196 — 2019 NISSAN SENTRA

TIME FREEZES ON DASH SCREEN ALONG WITH WHAT WAS PLAYING ON MY BLUETOOTH IN DASH CLUSTER SCREEN. RADIO BUTTONS AND PHONE BUTTONS STOP WORKING ON STEERING WHEEL WHEN DASH CLUSTER SCREEN FREEZES. THE FIRST TIME I BROUGHT MY CAR IN ON 2/18/19 WITH THIS PROBLEM THEY TOLD ME IT WAS MY CHARGER THEN THEY ARE HAVING PROBLEMS WITH IPHONES WITH 2019 NISSAN VEHICLES. STOPPED USING CHARGER. SECOND TIME BRINGING MY VEHICLE IN FOR SAME CONTINUOUS PROBLEM ON 3/27/19 THEY DID AN ELECTRICAL SYSTEM CHECK BUT COULDN'T FIND ANYTHING. STILL NOT USING CHARGER. THIRD TIME BRINGING MY VEHICLE IN 5/29/19 ELECTRICAL SYSTEM CHECK WAS DONE AND THEY TOLD ME THAT MY BATTERY WAS LOW CRANK AS WELL. TOLD ME IT IS A SAFETY HAZARD NOW AND THEY HAVE TO REPLACE THE DASH CLUSTER AND BATTERY. THE DEALERSHIP (HARBOR NISSAN) WHERE I PURCHASED THE CAR HAD MY CAR FOR A MONTH (THEY GOT ME INTO A RENTAL CAR THE WHOLE TIME)SO I GOT IT BACK ON 6/28/19 AFTER PARTS WERE REPLACED. NOT EVEN A MONTH OF HAVING MY CAR BACK IT DOES IT AGAIN ON 7/23/19 MY SERVICE ADVISOR WAS TOLD THE CAR MIGHT NEED A HARNESS AND I CALLED 7/27/19 MY SERVICE ADVISOR WAS NOT IN AND THEY TOLD ME I COULD PICK MY CAR UP THEY COULDN'T GET IT TO DO IT FOR THEM. BUT WHEN THEY HAD IT FOR A MONTH IT WAS A SAFETY HAZARD?? NOW ITS NOT? THIS USUALLY HAPPENS WHEN DRIVING THE VEHICLE FOR OVER AND HOUR OR TWO. IT HAPPENS ON HIGHWAY AND CITY.