NHTSA Complaint #11235011 — 2013 FORD FOCUS

TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE JERKED, LUNGED FORWARD, AND LOST POWER. THE CONTACT MANAGED TO GAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO MORLAN-SHELL FORD (1824 PORTER WAGONER BLVD, WEST PLAINS, MO 65775, (417) 256-3193) WHERE MULTIPLE DIAGNOSTIC TESTS WERE PERFORMED, WHICH DETERMINED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE TRANSMISSION WAS REPLACED FIVE TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 96-182145. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000. *TT *TR CHECK ATTACHMENT CHARACTERS ARE OVER 2,000. ARBITRATOR'S DECISION FORM CASE NUMBER #XX-XXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB