NHTSA Complaint #11234990 — 2013 CADILLAC SRX

STRUCTURE:BODY:HATCHBACK/LIFTGATE issue reported to NHTSA

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Complaint Details

ODI Number 11234990
Vehicle 2013 CADILLAC SRX
Component STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident
Date Filed
Mileage 74,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE THE CONTACT WAS REMOVING THE SPARE TIRE FROM THE TRUNK, THE LIFTGATE CAME DOWN ON HIS BACK AND THEN INDEPENDENTLY RAISED BACK UP. WHEN THE CONTACT MOVED AWAY, THE LIFTGATE CLOSED BACK INDEPENDENTLY AND FAILED TO OPEN AGAIN. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO BILLY NAVARRE CHEVROLET (1300 E COLLEGE ST, LAKE CHARLES, LA 70607, (337) 513-4365), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

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