NHTSA Complaint #11040008 — 2013 CADILLAC SRX ELECTRICAL SYSTEM

Complaint Details

ODI Number	11040008
Vehicle	2013 CADILLAC SRX
Component	ELECTRICAL SYSTEM
Date of Incident	May 29, 2017
Date Filed	October 26, 2017
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 13 MPH, THE VEHICLE STARTED TO JERK AND THE ELECTRIC SEATS AND GPS DID NOT WORK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (KING O'ROURKE GMC BUICK, CADILLAC IN SMITHTOWN, NY, 631-724-4700) WHERE THE FAILURES WERE REPAIRED UNDER THE WARRANTY. THE CONTACT ALSO STATED THAT THE POWER LIFTGATE DID NOT WORK. THE SAME DEALER WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR NOVEMBER 3, 2017. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE FAILURE WOULD BE INVESTIGATED. THE CONTACT WAS ISSUED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. .*BF CONSUMER STATED WATER DAMAGE IN CAR DUE TO FAILED SUNROOF DRAINS. FRONT PASSENGER AND REAR PASSENGER CARPET AND WATER IN TRUNK. UPDATED 8/6/18*JB

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