NHTSA Complaint #11234985 — 2017 DODGE JOURNEY

ON JULY 17TH 2019. I WAS GAINING SPEED ON AN ENTRANCE RAMP TO HIGHWAY 95N IN STAFFORD, VA. AS I APPROACHED 60 MPH THE SUV'S STEERING WHEEL LOCKED UP ON ME AND I COULDN'T TURN THE WHEEL. I TRIED THE BRAKES AND THE BRAKES WOULDN'T WORK THEY WERE HARD AND WOULD NOT PUSH DOWN. I LET IT SLOW ITSELF DOWN AND MADE IT TO THE SIDE OF 95N. I THEN PUT THE SUV IN PARK WITH HAZARDS ON. I EXITED THE SUV TO CHECK FOR ANY DAMAGE AND OR INDICATIONS OF WHAT CAUSED THE SVU TO LOCK UP WHILE DRIVING. THERE WAS NO SIGN OF ANYTHING THAT I COULD SEE. I RETURNED TO THE DRIVER'S SEAT RESTARTED THE SUV. AFTER NOTICING THAT THE RADIO WAS ON BUT NOT SURE IF THE TRUCK WAS ON. SO I RESTARTED IT TO BE SURE THE ENGINE WAS RUNNING. I DROVE IT HOME, 10 MINUTES DOWN THE HIGHWAY AT 50 MPH AND CALLED THE LUSTINE DEALERSHIP AND HAD IT TOWED TO THEM. I CAN SAY THAT THE WEATHER WAS 98 DEGREES REAL FEEL AT 110. THIS WAS AROUND 2 IN THE AFTERNOON. THE LUSTINE DEALERSHIP HAD MY SUV FROM THEN UNTIL JULY 22ND. THEY PUT OVER 100 MILES ON MY SUV AND SAID THEY COULDN'T DUPLICATE THE ISSUE. THEY TOLD ME TO JUST WAIT AND SEE IF IT DOES IT AGAIN. AFTER HAVING THE PROBLEM AND GIVING THEM THE SUV I LOOKED ON HERE AND SAW A SUV WITH THE SAME EXACT EXPERIENCE. I TOLD THE LUSTINE DEALERSHIP AND GAVE THEM AN EMAIL WITH THIS INFORMATION AND THEY DIDN'T EVEN BOTHER TO CONTACT THE OTHER DEALERSHIP LISTED IN THE COMPLAINT ON HERE. WHICH DID FIND OUT THE CAUSE. LUSTINE HAD MY SUV WHEN I GAVE THEM THE INFORMATION ABOUT THE OTHER SUV. ALSO MY SUV HAD ABOUT 26485 WHEN IS HAPPENED. THE LUSTINE DEALERSHIP DIDN'T EVEN PUT ON MY PAPER WORK THEY COULDN'T DUPLICATE THE PROBLEM OR WHERE IN TOOK PLACE.