NHTSA Complaint #11234690 — 2014 FORD FIESTA

PART 2: THIS IS THE SECOND PART OF THE COMPLAINT FOLLOWING THE TRADE-IN OF THE 2012 FOCUS I PURCHASED BRAND NEW...SO, SICK OF THE FOCUS ACTING UP ALL THE TIME, I TOOK IT BACK INTO JIM SNEAD FORD, WAYNESBORO, VA AND HE ENCOURAGES ME TO BUY A BRAND NEW FIESTA. I DID NOT COMPLAIN AS HE WAS MY SOLE MAIN GUIDANCE AND I THOUGHT I COULD TRUST JIM. ON 08/09/2013, I PURCHASE A BRAND NEW FORD FIESTA TRADING IN THE 2012 FORD FOCUS. JIM SNEAD ALLOWS ONLY $961 TRADE IN VALUE FOR THE FOCUS AND I LOST $23,690.68 ON DEPRECIATION AND MONTHLY PAYMENTS! I BUY THE FIESTA AND THE SAME THING HAPPENS AGAIN. THE CAR'S TIRES SPIN WHEN ACCELERATING FROM A FULL STOP THEN THE VEHICLE JUMPS OUT FORWARD. THE CAR RIDES ROUGH, IT BUCKS, IT MISSES, IT MAKES NOISES, IT SHUDDERS. THIS TIME I AM NOT VERY HAPPY NOR PLEASANT WITH MR. JIM SNEAD. I WAS A TEACHER, A WIDOW W/ TWO KIDS STILL DEPENDENT ON ME AND HERE HE SELLS ME ANOTHER 'CRAP', TERRIFYING CAR THAT SEEMS TO HAVE A MIND OF ITS OWN. OF COURSE, ACCORDING TO MR. SNEAD, IT IS MY DRIVING--NOT THE CAR. I NOTICE THAT THE SERVICE DEPARTMENT IS NOT WRITING UP MY COMPLAINTS EVERY TIME I BRING IT IN ABOUT THE TRANSMISSION-JUST LIKE THEY LEFT IT OUT OF MY COMPLAINTS WITH THE FOCUS.THE FIESTA RECEIVES ITS FIRST OF 3 TRANSMISSIONS A YEAR AFTER I PURCHASED THE CAR ON 09/23/2014. WHILE I AM DRIVING AROUND W/ THE SERVICE MANAGER SO HE CAN FEEL HOW TERRIBLE THE CAR RUNS, HE ADMITS TO ME THE CAR IS A BUNCH OF JUNK AND I NEED TO START READING UP ON IT. NOW THE FIESTA IS IN THE SHOP OFTEN AND MR. SNEAD AND I ARE NOT VERY FRIENDLY.I HAVE ALL THE SERVICE RECORDS, BUT I HAVE TO WRITE IN THE CAR IS RUNNING RAGGFED AS THE SERVICE DEPARTMENT WILL NOT PUT IT IN THE REPORT. I WANT MR. SNEAD TO BUY THE CAR BACK, BUT HE REFUSES.EVERY MONTH THAT ROLLS BY IS A DISASTER WAITING TO HAPPEN W/ THE FIESTA. ANOTHER 'DOLLAR BLEEDER', UNSAFE CAR!! *JS