NHTSA Complaint #11234641 — 2014 FORD FIESTA

I PURCHASED A 2014 FORD FIESTA NEW IN JANUARY 2014. IT HAS THE INFAMOUS DPS6 TRANSMISSION. IT WAS EXPLAINED TO ME THAT IT IS A STANDARD TRANSMISSION IN AN AUTOMATIC BOX. IT DID THE SHUDDER FROM DAY ONE. I DIDN'T THINK THERE WAS ANYTHING WRONG BECAUSE I HAD DRIVEN MANY STANDARD TRANSMISSION VEHICLES OVER THE YEARS AND FIGURED IT WAS SUPPOSED TO ACT THAT WAY. IN JANUARY OF 2018, I HAD STOPPED AT A RED LIGHT ON A BUSY STREET IN COLORADO SPRINGS, CO WHERE I LIVE. THE LIGHT TURNED GREEN AND MY CAR WOULD NOT SHIFT OUT OF 1ST GEAR OR GO FASTER THAN 5 MPH. I PULLED TO THE SIDE OF THE ROAD AND AFTER SITTING THERE FOR 20 MINUTES AND SHIFTED THE GEARS BOX FROM PARK TO NEUTRAL TO DRIVE, I FINALLY GOT BACK ON THE ROAD AND THE CAR SHIFTED BUT VERY SLOWLY. THIS WAS ON A SUNDAY. THE NEXT DAY I MADE AN SERVICE APPOINTMENT WITH PHIL LONG FORD WHERE I PURCHASED THE VEHICLE. THEY KNEW IMMEDIATELY WHAT THE PROBLEM WAS AND TOLD ME IT WOULD BE COVERED UNDER WARRANTY. I TOOK THE CAR IN TO THEM THAT WEEK AND THEY RAN THE VIN AND IT WAS NOT IN THE WARRANTY BATCH TO REPLACE THE CLUTCHES. THEY CALLED FORD AND ASKED THEM TO COVER THE REPAIR. FORD DECLINED. THE SERVICE ADVISER GAVE ME FORD'S 800 CUSTOMER SERVICE LINE. THEY BUILT A CASE BASED ON MY INFORMATION. A DAY LATER I RECEIVED A PHONE CALL AND EMAIL TELLING ME THAT IT WAS NOT COVERED UNDER WARRANTY AND FORD WOULD NOT GIVE ME ANY FINANCIAL ASSISTANCE. PHIL LONG FORD ESTIMATED THE REPAIR AT $2,200.00 BUT SINCE FORD WOULD NOT COVER THE COST AND I PURCHASED THE FIESTA FROM THEM, THEY DID THE REPAIR FOR $1,500.00 OUT OF POCKET COST. I'M JUST A SIMPLE WORKING MAN AND CAN'T AFFORD THOSE TYPES OF REPAIRS. I HAD TO PUT THE CHARGE ON MY CREDIT CARD. I WILL NOT PURCHASE ANOTHER FORD DUE TO THEIR TOTAL LACK OF CONCERN AND NOT TAKING RESPONSIBILITY. THE CAR STILL DOESN'T OPERATE PROPERLY.