NHTSA Complaint #11234543 — 2018 RAM 3500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11234543
Vehicle	2018 RAM 3500
Component	ELECTRICAL SYSTEM
Date of Incident	June 20, 2019
Date Filed	July 24, 2019
Mileage	6,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT NOTICED WHITE POWDER COMING FROM THE VENTS WHEN THE AIR CODITIONER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO REAGLE DODGE (ROUTE 512 BANGOR, PA 18013, (610)-863-6900) WHERE IT WAS DIAGNOSED THAT THE EVAPORATOR COIL FAILED PREMATURELY AND CAUSED A CHALK LIKE DUST TO BLOW INSIDE THE VEHICLE. THE DEALER FURTHER STATED THAT THE DASHBOARD AND CENTER CONSULE NEEDED TO BE REMOVED IN ORDER TO REMOVE THE EVAPORATOR COIL THE MANUFACTURER WAS CONTACTED. THE CONTACT ALSO STATED THAT THE FAILURE WAS EXERIENCED IN THE 2014 AND 2015 MODELS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.

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