NHTSA Complaint #11234540 — 2011 FORD FIESTA

I PURCHASED MY 2011 FORD FIESTA BASICALLY WHEN IT FIRST CAME OUT, BRAND NEW.BUT, JUST PRIOR TO THE 10,000 MILE MARK I STARTED EXPERIENCING SEVERE TRANSMISSION PROBLEMS, SHUDDERING, STALLING OUT, AND EVENTUALLY OVERALL FAILURE. ALL OF THESE FAILING HAPPENED EITHER UPON TAKING OFF OR DURING TRANSIT. I'VE HAD THE CAR LURCH AND ALMOST HIT ANOTHER CAR IN TRAFFIC AS WELL AS FAIL WHILE DRIVING DURING RUSH OUR TRAFFIC; PREDOMINANTLY ON CITY STREETS BUT ALSO OCCASIONALLY ON THE HIGHWAY AT LOWER SHIFTS. THE ISSUE HAS BEEN "FIXED" AND "ASSESSED" MORE TIMES THAN I BELIEVE AND CAR PROBLEM SHOULD BE WITHOUT BEING RESOLVED. EVERY TIME I WOULD DISCUSS WHY IT CONTINUES THE CUSTOMER SERVICE REPRESENTATIVE WOULD ALWAYS SAY "THAT'S JUST HOW THEY WORK" OR SOME OTHER NONCHALANT VERBAGE TO SHRUG OFF THE PERSISTING PROBLEM THAT I'M PAYING FOR. THIS CONTINUED TROUBLE LEAVES ME WITH ALMOST NO TRUST IN MY VEHICLE AND HAS COST ME MORE MONEY THAN I WOULD CARE TO ADMIT TO. I BELIEVE FORD OWES ME EITHER A LIFETIME WARRANTY ON MY FAULTY VEHICLE OR A BRAND NEW REPLACEMENT FOR THE TIME AND FINANCIAL DAMAGES I HAVE INCURRED DUE TO THEIR THOUGHTLESS/ CARELESS PRACTICES AS WELL AS THE DESTRUCTION OF MY PEACE OF MIND. ATTACHED IS A PDF OF MY FULL VEHICLE SERVICE HISTORY THROUGH CAVALIER FORD FROM 2011-2019 AS WELL AS PEP BOYS WHICH ALSO INCLUDES EVIDENCE OF ATTEMPTED FRAUD IN RELATION TO THE STATE OF MY REAR BREAKS AND SHOCKS IN THE LAST YEAR.