NHTSA Complaint #11234309 — 2013 FORD EXPLORER

WHILE TRAVELING IN A FORWARD DIRECTION ON A CITY STREET, AN ALERT FOR POWER STEERING MALFUNCTION APPEARED. A FEW SECONDS LATER, THE POWER STEERING SYSTEM COMPLETELY FAILED AND THE STEERING LOCKED UP. I WAS UNABLE TO TURN THE STEERING WHEEL LEFT OR RIGHT. A QUICK RESEARCH OF THE FORD EXPLORER POWER STEERING RESULTED WITH A LARGE FORUM OF PEOPLE WITH SAME PROBLEM. THE DEALER MY VEHICLE WAS TAKEN TO STATED I WAS THE SECOND ONE IN A WEEK. A RECALL WAS DONE FOR THIS SPECIFIC ITEM WAS DONE, BUT FOR ALL WHEEL/4 WHEEL DRIVE ONLY. I FEEL THIS PARTICULAR PRODUCT IS UNSAFE, ESPECIALLY SINCE THE VEHICLE WAS IN MOTION.