NHTSA Complaint #11234178 — 2016 SUBARU OUTBACK UNKNOWN OR OTHER

Complaint Details

ODI Number	11234178
Vehicle	2016 SUBARU OUTBACK
Component	UNKNOWN OR OTHER
Date of Incident	July 9, 2019
Date Filed	July 23, 2019
Mileage	49,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

DRIVER IS UNABLE TO TURN KEY BACK TO THE LOCK POSITION AND REMOVE KEY FROM THE IGNITION WHEN VEHICLE IS STATIONARY. CAR (SUBARU OUTBACK 2016) WAS PLACED IN PARK PRIOR TO ATTEMPTING TO TURN OFF THE ENGINE. DRIVER MUST FORCEFULLY MOVE STICK TO PARKED POSITION, FIRMLY PUSH KEY IN, AND TURN SWIFTLY TO REMOVE KEY. DRIVER MAY HAVE TO ATTEMPT THIS MANEUVER FOR SEVERAL MINUTES BEFORE SUCCESSFULLY REMOVING KEY. FAULTY COMPONENT IS UNKNOWN BUT IS OFTEN THE PARK-RANGE SWITCH BASED ON TECHNICAL SERVICE BULLETIN 16-112-18R. AT TIME OF WRITING THIS COMPLAINT, THE DRIVER HAS EXPERIENCED THIS ISSUE AT LEAST 10 TIMES OVER THE COURSE OF 2 WEEKS.

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