NHTSA Complaint #11233761 — 2018 CHRYSLER PACIFICA STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	11233761
Vehicle	2018 CHRYSLER PACIFICA
Component	STRUCTURE:BODY:DOOR
Date of Incident	November 22, 2017
Date Filed	July 22, 2019
Mileage	9,747 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS PURCHASED, IT WAS MODIFIED WITH A SIDE ENTRY RAMP; HOWEVER, THE AUTOMATIC SLIDING DOOR AND RAMP MALFUNCTIONED SEVERAL TIMES AND FAILED TO OPEN. DURING THE RECENT FAILURE, THE DOOR FAILED TO OPEN AND FELL OFF. THE DOOR FELL OFF TWICE AND WAS DAMAGED. MOBILITYWORKS 2(727 ST JOHNS BLUFF RD S, JACKSONVILLE, FL 32246) STATED THAT THE CONTACT WAS RESPONSIBLE FOR THE DAMAGE AND WANTED TO CHARGE THE CONTACT FOR THE REPAIRS. THE MANUFACTURER OF THE SLIDING DOOR (BRAUN ABILITY) CHECKED WITH THEIR CHAIN OF COMMAND AND INFORMED THE CONTACT THAT THEY WOULD NOT COVER THE REPAIRS. THE VEHICLE WAS ALSO TAKEN TO JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256, (904) 493-0000) AND THEY REPROGRAMMED THE VEHICLE SOFTWARE. THE FAILURE MILEAGE WAS 9,747. *TR

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