NHTSA Complaint #11233666 — 2013 FORD FOCUS

DURING A ROUTINE OIL CHANGE WITH MY REGULAR MECHANIC IN DOBSON, NC, THE MECHANIC NOTICED THE TRANSMISSION SLIPPING. I BEGAN TO NOTICE THE SHUDDER DURING SHIFTING HAD RETURNED. SO, I RETURNED TO THE DEALER, PARKWAY FORD IN WINSTON SALEM, NC. ON THE WAY TO THE DEALER, A REPRESENTATIVE CALLED ME AND SAID THE DEALERSHIP WAS INTERESTED IN BUYING BACK MY CAR. I TOLD HER THAT I WAS REPRESENTED BY AN ATTORNEY AND THAT HER CALL WAS VERY IRREGULAR AND ILLEGAL. WHEN I ARRIVED AT THE DEALERSHIP, THE SERVICE CONSULTANT REFUSED TO EVEN RUN A DIAGNOSTIC ON MY CAR SAYING THAT HE COULD NOT SINCE I WAS REPRESENTED BY AN ATTORNEY. I REMINDED HIM OF THE 100,000 MILE EXTENDED WARRANTY I HAD PURCHASED WITH THE VEHICLE. HE CALLED FOR THE SHOP FOREMAN TO GO FOR A RIDE WITH ME. THE SHUDDER AND THE SLIP WERE NOTICED BY THE SHOP FOREMAN. BUT, HE SAID THAT BOTH WERE NORMAL AND THAT WAS THE WAY THE VEHICLE SAVED FUEL. WHEN WE RETURNED TO THE DEALERSHIP, I WAS PRESENTED WITH A COPY OF A FORD SERVICE BULLETIN THAT WAS NO MORE THAN PROPAGANDA. MY MECHANIC SAID EMPHATICALLY THAT THE SHUDDER ON SHIFTING AND SLIPPING OUT OF GEAR WERE NOT NORMAL IN ANY VEHICLE AND COULD BE DANGEROUS, SO, THE FOURTH INCIDENT WITH THE DPS6 TRANSMISSION GOES UNREPAIRED. I CONTACTED MY ATTORNEY IN NOVI, MI AND HE DOCUMENTED THE INCIDENT FOR FILING WITH MY CASE IN THE FEDERAL DISTRICT COURT. THIS INCIDENT OCCURRED THREE MONTHS AFTER THE LAST CLUTCH REPLACEMENT.