NHTSA Complaint #11233324 — 2016 FORD FOCUS

MY CAR HAS EXTREME STUTTERING WHEN IT SHIFTS, AS THOUGH THE CLUTCH IS SLIPPING OR NOT ENGAGING PROPERLY. IT ALSO DOES NOT SHIFT WHEN GOING UP A HILL UNLESS THE THROTTLE IS RELEASED AND THE REV COUNTER IS ALLOWED TO DROP VERY LOW. ACCORDING TO NEWS REPORTS, FORD SET A DEADLINE OF 7/19/19 FOR WARRANTY REPAIRS OF THIS ISSUE. MY LOCAL DEALER CONFIRMED THIS DEADLINE AND TOLD ME TO CALL FORD FOR INFORMATION. FORD REFUSED TO CONFIRM ANYTHING AND SAID THAT I NEEDED TO SCHEDULE AN APPOINTMENT WITH THE DEALER TO DO ANYTHING. THE FACT THAT THEY HID A DEADLINE FOR REPAIR COVERAGE FOR A KNOWN ISSUE AND THAT THE PUBLIC WAS ONLY MADE AWARE WHEN THAT INFORMATION WAS LEAKED AND REPORTED ONE DAY BEFORE ITS EXPIRATION IS INCREDIBLY ANTI-CONSUMER AND DANGEROUS. THERE CAN BE NO REASONABLE EXPECTATION THAT ANYONE WOULD BE ABLE TO HAVE A PROBLEM DIAGNOSED AND FIXED IN ONE DAY AT A DEALER, AND FORD IS CLEARLY ACTING IN BAD FAITH.