NHTSA Complaint #11233270 — 2013 BMW X3

DRIVING ON HIGHWAY AROUND 70 MPH, DRIVETRAIN MALFUNCTION MESSAGE CAME ON MONITOR WITHIN A FEW SECONDS ANOTHER MESSAGE SAYING LOW OIL PRESSURE PULL TO SIDE AND CALL FOR SERVICE. MANGED TO PULL TO THE SIDE, BUT POTENTIAL WAS THERE AFTER LOSING POWER TO GET INTO AN ACCIDENT. I WAS 300 MILES FROM HOME ON JULY 4, 2019 NO SHOP WAS OPEN, SO HAD AAA TOW THE VEHICLE TO BMW DEALER, MET WITH THEM THE NEXT DAY AND FOUND OUT IT WAS A TIMING CHAIN ISSUE AND NEEDED A NEW ENGINE, HE ALSO INFORMED THIS WAS A KNOWN ISSUE AND THE BMW HAD EXTENDED THE WARRANTY TO 70K MILES, BUT SINCE I HAD 115K IT WAS OUT OF WARRANTY. CALLED CORPORATE BMW AND INFORMED THEM THAT THIS IS THE KNOWN ISSUE OF TIMING CHAIN AND THEY SHOULD PROVIDE ASSISTANCE, I HAVE BEEN DRIVING BMW FOR OVER 10 YEARS AND CURRENTLY OWN 2. THEY CAME BACK AND SAID THEY WILL NOT BE GIVING ANY GOODWILL OR ANYTHING TO HELP WITH THE REPAIR. THEY WOULD NOT STAND BY THEIR VEHICLE ON A KNOWN ISSUE WITH A LOYAL CUSTOMER. NEEDLESS TO SAY, I WON'T BUY A VEHICLE FROM A COMPANY THAT DOES NOT STAND BY THEIR VEHICLE. I HAVE LOOKED AT THE DATABASE AND FOUND MANY VEHICLES WITH THE SAME EXACT ISSUE, ENOUGH FOR BMW TO EXTEND THE WARRANTY FOR THIS ISSUE BUT CURRENTLY NOT ENOUGH FOR AN INVESTIGATION OR RECALL.