NHTSA Complaint #11233143 — 2018 GMC TERRAIN UNKNOWN OR OTHER

Complaint Details

ODI Number	11233143
Vehicle	2018 GMC TERRAIN
Component	UNKNOWN OR OTHER
Date of Incident	July 7, 2019
Date Filed	July 18, 2019
Mileage	300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WHILE DRIVING, THE INFOTAINMENT SYSTEM GOES BLACK, NO AUDIO - THEN REBOOTS AFTER A MINUTE OR TWO. I HAVE DETECTED A BURNING SMELL AS WELL, BUT CANNOT DETERMINE IF IT IS COMING FROM MY VEHICLE OR OUTSIDE. THIS HAS HAPPENED 5 TIMES AND THE DEALER IS TELLING ME THEY CAN NOT REPLICATE OR FIND ANYTHING WRONG. VERY FRUSTRATING!!! THIS HAS HAPPENED SHORTLY AFTER LEAVING HOME, WHILE DRIVING ON CITY ROADS, AFTER DRIVING A WHILE, ON THE HIGHWAY, STOPPED AT A RED LIGHT. THERE IS SO SPECIFIC TIME OR FREQUENCY THAT THIS OCCURS. THIS FIRST HAPPENED WITHIN 300 MILES OF WHEN I FIRST LEASED, UP TO A WEEK AGO SUNDAY, JULY 7. TOTAL OF 5 TIMES IN THE PAST 10 MONTHS!

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