NHTSA Complaint #11232959 — 2016 FORD FOCUS

MY CAR IS NOT YET THREE YEARS OLD AND I HAVE HAD THE CLUTCH REPLACED TWICE. ON JULY 2, 2019, I WAS TOLD I NEEDED ANOTHER CLUTCH, WAITED ALL DAY FOR THE DEALERSHIP TO FIND A PART, ONLY TO BE TOLD THE NEXT DAY THAT I DIDN'T NEED A NEW CLUTCH. HOWEVER, MY CAR IS STILL MAKING THE RATTLING NOISE THAT HAS LED TO MY CLUTCH BEING REPLACED THE OTHER TWO TIMES. ON MY SECOND REPLACEMENT IN SEPTEMBER OF 2018, I WAS ENCOURAGED TO "UNLOAD" MY CAR AS SOON AS I COULD AS MY CLUTCH COULD NOT PERMANENTLY BE FIXED, AND THAT THEY COULD REPLACE IT, BUT THAT I WOULD BE BACK AGAIN IN 6 MONTHS. WHEN, IN JULY OF THIS YEAR, I WENT FROM NEEDING A NEW CLUTCH, TO SUDDENLY NOT, I ENDED UP WITH MY CAR BACK AT THE DEALERSHIP ON JULY 16, 2016 TO HAVE THEM TEST THE CLUTCH AGAIN. I ASKED THE SERVICE REP IF IT WAS TRUE THAT MY CLUTCH COULD NOT BE PERMANENTLY FIXED AND HE SAID THAT YES, UNFORTUNATELY THAT WAS TRUE. HE EXPLAINED TO ME THE DUAL CLUTCH AND SAID THAT IT WAS AN EXPERIMENT THAT WORKED IN THE FACTORY, BUT FAILED IN THE REAL WORLD. POSSIBLY, MOST CONCERNING TO ME, IS THAT THE CAR HAS TWICE, IN THE LAST COUPLE OF MONTHS, LURCHED FORWARD WITH THE CAR IN REVERSE. THE FIRST TIME IT HAPPENED, I WAS BACKING INTO MY GARAGE, AND MY CAR LURCHED FORWARD WHEN I PUSHED ON THE GAS WITH THE CAR IN REVERSE. I BARELY MISSED HITTING MY NEIGHBORS FENCE. THE SECOND TIME, I WAS ON MY PARKING SLAB. WHEN I WENT TO BACK UP, IT LURCHED FORWARD WITH THE CAR IN REVERSE. SINCE, ON MY MOST RECENT VISIT, THEY COULD NOT DUPLICATE THIS ACTION IN MY CAR THEY FIXED NOTHING. THEY ALSO, ONCE AGAIN DID NOT REPLACE THE CLUTCH, AND MY CAR IS STILL RATTLING. I'VE ALSO HAD THE TWO OTHER WARRANTY ISSUES WITH THIS CAR. I HAVE ALSO HAD THE BLOCK HEATER REPLACED, AND I HAD A LOSE BALL JOINT THAT NEEDED TO BE REPLACED. THE RATTLING AND SHUDDERING THAT I'VE EXPERIENCED ALWAYS HAPPENS WHEN ACCELERATING.