NHTSA Complaint #11232870 — 2018 FORD F-150

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11232870
Vehicle 2018 FORD F-150
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage 750 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

BRAND NEW TRUCK WITH 750 MILES WAS STATIONARY AT A LIGHT WITH CARS STATIONARY ALL AROUND WHEN OUT OF NOWHERE A HUGE BOOM/EXPLOSION HAPPENED. I LOOK IN THE REARVIEW MIRROR AND SEE THAT THE ENTIRE REAR WINDOW(SAVE THE MIDDLE SLIDER WINDOW THAT'S ONE A SEPARATE TRACK) HAS SHATTERED, BUT MOSTLY INTACT, INTO A MILLION PIECES. UPON CLOSE INSPECTION I NOTICED 99% OF THE GLASS IN THE BED AND OF TRUCK AND A FEW VERY SMALL PARTICLES ON THE REAR HEADRESTS. THE TWO NOTICEABLE HOLES IN THE REAR WINDOW ARE ON OPPOSITE SIDES FROM EACH OTHER AND ARE PROTRUDING OUT AS THOUGH SOMETHING TRANSPIRED IN THE CAB AND BLEW THE GLASS OUTWARDS. NO FOREIGN OBJECTS FOUND IN THE VEHICLE OR IN THE BED, NO OTHER DAMAGE TO THE TRUCK OR REMAINING WINDOWS. NO MACHINERY OPERATING IN THE AREA OR LANDSCAPE WORK NEARBY. I PURCHASED THE KING RANCH DIESEL HALF TON NEW FROM BAYTOWN FORD THREE WEEKS AGO, JUNE 28TH, 2019. THE TRUCK HAD 90 MILES ON IT AT DELIVERY AND I HAD IT REPLACED WITH FORD OEM PARTS THE NEXT DAY AT A COST OF $750. BAYTOWN FORD HAS FILED A CLAIM ON MY BEHALF WITH FORD; THEY AREN'T OPTIMISTIC.

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