NHTSA Complaint #11231347 — 2013 FORD EXPLORER

DRIVING DOWN THE EXPRESSWAY GOING 75MPH WHEN WE GOT A POWER STEERING FAULT ERROR. WE LOST ALL POWER STEERING AND TRACTION CONTROL. VERY SCARY WITH OUR 3 SMALL CHILDREN IN THE CAR IN THE MIDDLE OF THE EXPRESSWAY. CALLED FORD AND WAS TOLD THAT WHILE THERE WAS A RECALL FOR THIS ISSUE, OUR VIN WAS NOT INCLUDED. DOESN'T MAKE ANY SENSE SINCE IT IS THE EXACT SAME ISSUE THAT MODELS UNDER THE RECALL ARE EXPERIENCING. FORD NEEDS TO ADDRESS THIS ASAP. WE PULLED OVER, TURNED OFF AND RESTARTED THE VEHICLE AND THE FAULT WENT AWAY AND WE REGAINED POWER STEERING. THANKFULLY THERE WAS NOT MUCH TRAFFIC OTHERWISE WE COULD HAVE BEEN SERIOUSLY INJURED IN AN ACCIDENT.