NHTSA Complaint #11231340 — 2017 CADILLAC ATS

TL* THE CONTACT OWNS A 2017 CADILLAC ATS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V086000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME. AN APPOINTMENT WAS SCHEDULED WITH DUTTON MOTOR COMPANY (8201 AUTO DR, RIVERSIDE, CA 92504, (951) 687-2020). THE DEALER INDICATED THAT THE PART WAS ORDERED AND AVAILABLE; HOWEVER, ANOTHER UNKNOWN DEALER STATED OTHERWISE. THE CONTACT WAS THEN INFORMED BY DUTTON MOTOR COMPANY THAT THE PART HAD TO BE ORDERED AND IT COULD BE AN ADDITIONAL TWO WEEKS BEFORE IT ARRIVED. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.