NHTSA Complaint #11231321 — 2017 FORD FOCUS

THIS 2017 FOCUS WAS BROUGHT BRAND NEW. WHEN IT HIT ABOUT 1500 MILES, IT BEGAN TO SHUTTER AND SHAKE UNDER THE HOOD UPON ACCELERATION. THIS HAPPENED AT STOP SIGNS OR ON THE HIGHWAY. THIS HAPPENS WITH ANY SORT OF ACCELERATION. IT HAPPENS WHEN THE CAR IS STRAIGHT, LIKE ACCELERATING FROM A "STOPPED" POSITION AT A STOP SIGN WHEN IT IS MY TURN TO GO. IT ALSO HAS HAPPENED WHEN I WAS ATTEMPTING TO PASS ANOTHER VEHICLE. I CALLED THE DEALERSHIP AND WAS TOLD THIS WAS "NORMAL" WITH THESE CARS. I TOOK IT IN AND WAS TOLD IF THEY CHECKED IT OUT & IT WAS DETERMINED THIS WAS A "NORMAL" SHUTTER WITH THESE CARS, I WOULD HAVE TO PAY FOR THEIR TIME. NOT ABLE TO AFFORD THAT, I DID NOT HAVE THEM CHECK IT OUT. AT ABOUT 2500 MILES, I WAS PASSING A VEHICLE AND WHILE IN THE OPPOSITE LANE, THE CAR BEGAN TO SHUTTER & STALL. ME & CHILD WERE NEARLY HIT HEAD ON. I TOOK IT BACK TO THE DEALERSHIP. THIS TIME THEY KEPT IT TO CHECK IT OUT. THEY KEPT IT A WEEK. IT WAS DETERMINED THAT IT WAS INDEED THIS PARTICULAR TRANSMISSION AND CURRENTLY, FORD HAD NO RECALLS AND THEREFORE THEY COULD NOT DO ANYTHING. THE DEALERSHIP DONE WHAT THEY COULD DO AS FAR AS WHAT MY FORD WARRANTY WOULD PAY FOR. BASICALLY, I'M STUCK PAYING FOR A CAR THAT, AT TIMES, IS UNSAFE. I CAN'T PULL OUT ON THE ROAD OR PASS A VEHICLE BECAUSE I DO NOT KNOW IF THIS WILL BE TIME THE THAT MY CAR SHUTTERS AND WE ARE HIT HEAD ON. ACCORDING TO THE DEALERSHIP, FORD IS AWARE OF THIS TRANSMISSION ISSUE AND HAS CONTINUED TO SELL THEM IN THESE CARS. THIS CAR IS DANGEROUS AND I AM CANNOT AFFORD TO TURN IT IN NOR CAN I AFFORD TO REPLACE IT.