NHTSA Complaint #11230801 — 2013 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11230801
Vehicle	2013 FORD ESCAPE
Component	STEERING
Date of Incident	July 8, 2019
Date Filed	July 10, 2019
Mileage	87,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WAS FOOD SHOPPING AND WHEN FINISHED I GOT IN MY CAR AND STARTED IT UP. GOT A MESSAGE THERE WAS A PROBLEM WITH THE STEERING ASSIST. I COULD NOT TURN MY WHEEL SO I SHUT OFF MY CAR. WAITED FOR SOMEONE TO PICK ME UP. I STARTED MY CAR TO PUT THE A/C ON AS I WAS WAITING TO KEEP THE FOOD I JUST BOUGHT FROM GETTING WARM. THE STEERING THEN WAS FINE BUT EVERY TIME I GET IN MY CAR I WORRY THAT IT WILL HAPPEN WHEN I AM DRIVING. CALLED FORD 800-392-3673 AND I WAS TOLD THERE IS A CSP# 14N02 CUSTOMER SATISFACTION PCM AND I SHOULD TELL FORD TO FIX THIS ISSUE DATED 8/26/2014. IT IS COVERED UNDER 10 YR/150K MI. I HAVE CONTACTED MY LOCAL FORD AND THEY TELL ME THERE IS NO RECALL. I AM NOT LETTING UP ON THIS. THERE ARE OVER 100 COMPLAINTS ON THIS WEBSITE JUST LIKE MINE AND FORD NEEDS TO ADDRESS IT.

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