NHTSA Complaint #11230785 — 2018 FORD ESCAPE

TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED WHEN THE VEHICLE WAS STARTED AND THE VEHICLE HESITATED. THE VEHICLE WAS TAKEN TO FREDERICK FORD (302-629-4553, LOCATED AT 26905 SUSSEX HWY, SEAFORD, DE 19973) WHERE IT WAS DIAGNOSED THAT CYLINDER NUMBER THREE MISFIRED (CODES: PO316 AND PO303). THE TECHNICIAN ALSO STATED THAT CYLINDERS THREE AND FOUR OPERATED AS DESIGNED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE A MISFIRE ON CYLINDER NUMBER THREE WAS DIAGNOSED AGAIN. THE VEHICLE WAS SCHEDULED FOR A FUEL INJECTOR REPLACEMENT. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO DIAGNOSED THAT THE ENGINE TEMPERATURE WAS APPROXIMATELY 130 DEGREES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. AFTER CONSULTATION WITH THE DEALER, THE CONTACT WAS INFORMED TO RETURN THE VEHICLE TO THE SELLER (PITTSVILLE FORD, 877-760-5870, LOCATED AT 34690 OLD OCEAN CITY RD, PITTSVILLE, MD 21850) FOR A BUY BACK. THE VEHICLE WAS TAKEN BACK TO THE SELLER AND THE CONTACT WAS INFORMED THAT THE ENGINE MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED OR REPLACED. THE CONTACT WAS PROVIDED A LOANER VEHICLE BY THE SELLER. THE FAILURE MILEAGE WAS 18,620.