NHTSA Complaint #11230612 — 2020 KIA SOUL

PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAUSE OF ALIGNMENT ISSUE THAT CAN'T BE FIXED. EXTERIOR PLASTIC COVER ON LEFT-SIDE A-FRAME PILLAR CAME FROM THE FACTORY SCRATCHED AND LOSE. KIA OF IRVINE WILL NOT FIX IT - THEY ONLY WANT TO BUFF THE PLASTIC. NOT A PROPER FIX BECAUSE THE PART IS STILL LOSE.