NHTSA Complaint #11230198 — 2016 HONDA PILOT

WHEN MY CAR STOPS WHILE APPLYING THE BREAK PADDLE COMPLETELY, THE CAR MAY START 'IDLE STOP' WHICH TURNS OFF THE ENGINE. THE ENGINE MAY RESTART EITHER BY RELEASING THE BREAK PADDLE OR WHEN AC OR BATTERY NEEDS THE ENGINE TO TURN BACK ON. WE HAVE HAD MULTIPLE OCCURRENCES WHERE THE CAR WILL COMPLETELY RESET THE ELECTRICAL SYSTEM SHUTTING DOWN ALL THE LIGHTS, DISPLAYS, RADIO AND ENGINE, AND IT MAY OR MAY NOT RESTART THE ENGINE. SOMETIMES, IT REQUIRES MULTIPLE PRESSES OF THE ENGINE START BUTTON WHICH MAY TAKE MULTIPLE SECONDS AT A STOP. THIS CREATES A SAFETY HAZARD WHERE CARS BEHIND MAY REAR END US WHILE WE TRY TO RESTART. TODAY, IT HAPPENED TO MY WIFE IN MOTION AFTER THE ENGINE RESTARTED AND SHE WAS IN THE MIDDLE OF AN INTERSECTION. I WONDER IF THIS COULD EVEN HAPPEN ON A RAILWAY... WE REPORTED IT TWICE AND TRIED FIXING IT AT A HONDA SHOP (1ST TEXAS HONDA @ AUSTIN, TX), THEY MADE MULTIPLE CLAIMS INCLUDING BAD BATTERY THAT REQUIRED REPLACING IT (ISSUE STILL REOCCURRED), BLAMING IT ON A POWER CABLE THAT GOES TO AN OPTIONAL TRAILER HITCH CONNECTION THAT IS NOT IN USE, BUT HAVE NOT TRIED TRIED REPLACING THE FAULTY IDLE START/ENGINE MODULE. SEARCHING THRU THE INTERNET, THERE ARE MULTIPLE REPORTS OF THE SAME ISSUE. HTTPS://WWW.CARCOMPLAINTS.COM/HONDA/PILOT/2016/ENGINE/AUTO_IDLE_STOP_DOES_NOT_WORK.SHTML THERE IS NO RECALL OR A ROOT CAUSE ANALYSIS REPORTED BY HONDA TRYING TO RESOLVE THE ISSUE FOR THE OWNERS. NEEDLESS TO SAY, TRYING TO TAKE A VIDEO/PHOTO WHEN IT HAPPENS IS NOT SIMPLE, LARGELY, BECAUSE WE DON'T HOLD OUR PHONES WHILE DRIVING THE CAR AND SECONDLY, IT'S RANDOM EVENT WHEN IT HAPPENS... THE ISSUE REPEATS MULTIPLE TIMES A WEEK, BUT NOT ON EVERY STOP. WORSE AT HOT TEMPERATURES.