NHTSA Complaint #11229862 — 2016 KIA OPTIMA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11229862
Vehicle	2016 KIA OPTIMA
Component	STEERING
Date of Incident	February 2, 2018
Date Filed	July 7, 2019
Mileage	23,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

MULTIABLE OCCASIONS OF POWER STEERING LOSS AT LOW SPEEDS (15MPH OR LESS). THE POWER STEERING UNIT APPEARS TO STOP WORKING WHICH RESULTS IN THE INABILITY TO TURN THE WHEEL. I HAVE DRIVEN CARS WITHOUT POWER STEERING AND THIS CONDITION WITH THE KIA OPTIMA RESULTS IN A NEAR COMPLETE LACK OF STEERING, NOT JUST DIFFICULTY TURNING. THE CONDITION APPEARS TO BE PRECEDED WITH A STICKING OR CLICKING CONDITION THAT INCREASES IN FREQUENCY UNTIL THE SYSTEM FAILS. TURNING OFF THE CAR THEN RESTARTING IT APPEARS TO CLEAR THE ISSUE AND STEERING RETURNS TO NORMAL FOR A DECREASING PERIOD OF TIME BETWEEN EACH EPISODE. THE CAR HAS SPENT OVER TWO WEEKS AT THE LOCAL KIA SERVICE DEPARTMENT WITHOUT THEM BEING ABLE TO RECREATE THE ISSUE.

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