NHTSA Complaint #11229751 — 2006 TOYOTA RAV4

MY CAR HAS BEEN CONSUMING LOTS OF OIL HOWEVER I WAS NEVER ABLE TO IDENTIFY WHERE THE LEAK WAS COMING FROM. I CONTACTED TOYOTA CERTIFIED REPAIR SERVICE WHEN I WENT TO GET OIL CHANGED THEY INDICATED THEY DID NOT IDENTIFY ANY LEAKS AND THE VEHICLE WAS OPERATING CORRECTLY ALTHOUGH I RETURNED TO TOYOTA CERTIFIED REPAIR SERVICE WITHIN APPROXIMATELY 3 WEEKS SERVICE ADVISOR ACKNOWLEDGED THAT LEAK SHOULD HAVE BEEN DIAGNOSED CLOSER. SERVICE ADVISOR VIEWED OIL EVERYWHERE UNDERNEATH HOOD AND IT AGAIN REQUIRED 2.5 QUARTS ON OIL IN THIS SHORT TIME FRAME. I WAS ADVISED TO DRIVE ANOTHER 1K MILES AND BRING BACK TO DETERMINE WHERE LEAK WAS LOCATED AND THEY WOULD ASSIST WITH REPAIR COSTS HOWEVER I BROUGHT BACK WITHIN 584 MILES AND VEHICLE AGAIN HAD CONSUMED ENORMOUS AMOUNT OF OIL YET NOW ADVISOR AND SERVICE MANAGER INSISTED THEY COULD NOT HELP WITH ANYTHING. ONLY AFTER BEING VISUALLY UPSET ABOUT THE MOST RECENT DEVELOPMENTS DID THE SERVICE ADVISOR LIBRA JONES MENTION ANYTHING ABOUNT THE WARRANTY ENHANCEMENT ZE7 BUT ALSO STATED MY WARRANTY HAD EXPIRED AND I WAS LEFT TO FEND FOR MYSELF. LIBRA JONES TOLD ME TO CONTACT TOYOTA TO SEE IF THEY WOULD HELP AND BRIEFLY MENTION THE GOODWILL ASSISTANCE PROGRAM. HOWEVER AFTER SPEAKING TO MILLIE@ TOYOTA, SHE HAD NO INTENTIONS OF ASSISTING WITH ANY REPAIR COSTS AND EVEN ASKED TO SPEAK TO A MANAGER IN REGARDS TO MY ISSUE AND SHE STATED SHE WOULD HAVE A MANAGER CONTACT WITHING 24 HOURS HOWEVER NO ONE BOTHERED TO EVER REACH OUT TO ME WHATEVER WHICH FORCED ME TO CONTACT MANY OF THE TOP EXECUTIVES TO ADDRESS MY CONCERNS. BASED ON THE EXECUTIVE ASSITANCE EBONEY BLANKS REACTIONS, TOYOTAL NEVER INTENDED TO OFFER ANY ASSISTANCE AS IT RELATES TO THEIR PRODUCTS. THEY INDICATED THEY MAILED OUT DOCUMENTS TO MY GRANDPARENTS HOWEVER RECORDS WOULD REFLECT IF THERE WERE ANY REPAIRS THAT REQUIRED ATTENTION MY GRANDPARENTS WOULD HAVE DONE PRIOR TO SELLING TO ME