NHTSA Complaint #11229471 — 2016 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11229471
Vehicle	2016 FORD FOCUS
Component	POWER TRAIN
Date of Incident	June 28, 2019
Date Filed	July 4, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I HAVE FORD FOCUS SE TRIM 2016. IWAS DRIVING AS NORMAL WITH 30MPH SPEED AND SUDDENLY RPM RAISES TO 4000 RPM THE TRANSMISSION WAS ON D POSITION BUT CAR WON'T DRIVE FORWARD, A MESSAGE APPEARS ON SCREEN ' TRANSMISSION FAULT STOP SAFETY ' I STOPPED THE CAR AND TURN IT OFF THE TURN IT ON AGAIN TRIED TO USE REVERSE R BUT IT'S NOT WORKING AND D IS NOT WORKING AND KEEPS SHOWING ME THIS NOTIFICATION ABOUT ' TRANSMISSION FAULT STOP SAFTY' & ' TRANSMISSION OVERHEATED..' THE CAR HAS ONLY 40000 KM SO I TOOK IT TO THE AUTHORIZED DEALER IN IRAQ ' AL KASID ' THEY CHECKED IT AND TOLD ME THAT THERE IS A PROBLEM IN THE CLUTCH AND BALL BEARINGS OF THE DCT AND IT'S NOT COVERED BY THE COMPANY AND YOU HAVE TO PAY FOR REPAIRS BUT I KNOW THAT FORD DONE SOME RECALLS FOR THE FORD FOCUS WITH DCT TRANSMISSION (POWERSHIFT) BUT THEY SAID YOU CAR IS NOT INCLUDED.

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