NHTSA Complaint #11228827 — 2018 RAM 3500

TL* THE CONTACT OWNED A 2018 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 5 MPH WHILE ON A MOUNTAIN SIDE, WITHIN SECONDS THE VEHICLE TUMBLED DOWN OFF THE CLIFF INTO TREES WHICH STOPPED THE VEHICLE FROM GOING DOWN 8 FEET INTO A RIVER. THE CONTACT FELT THAT THERE WAS A FAILURE WITH THE STEERING WHEEL. THE DRIVER AND FRONT PASSENGER WERE ABLE TO EXIT THE VEHICLE WHEN THE VEHICLE CAME INTO A STOP. THE DRIVER SUSTAINED LACERATION ON THE LEFT ELBOW, BRUISES AND LEFT SHOULDER INJURIES AND THE FRONT PASSENGER SUSTAINED BRUISES. MEDICAL ATTENTION WAS NOT RECEIVED DUE TO COSTS. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT HE WAS UNAWARE IF ANY WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.