NHTSA Complaint #11228583 — 2016 DODGE CHARGER

MY WIFE BOUGHT ME A 2016 DODGE HELLCAT LABOR DAY WEEKEND SALE, THIS WAS A PRESENT 9/1/2018 I BOUGHT THE LINCOLN 9/2/2018 SHE BOUGHT ME THE HELLCAT. WHEN MY WIFE WENT BACK TO THE DEALERSHIP, THEY NEVER TOOK MY WIFE OUT TO TEST DRIVE THE CAR OR GAVE HER THE CAR FAX REPORT OR POINTED OUT ANY DEFECTS. THE DEALER ALSO TOLD MY WIFE THAT WE WERE THE SECOND OWNERS. I HAD TO BUY A CARFAX REPORT TO FIND OUT AND ARGUE WITH THE DEALERSHIP THAT I WAS THE 3RD OWNER. MY WIFE BOUGHT THE HELLCAT 9/2/2018 AND I HAD IT BACK AT THE DEALERSHIP 9/14/2018 FOR MULTIPLE ISSUES 1. RATTLING IN THE FRONT EVERY TIME DRIVE OVER A BUMP 2. THE VEHICLE WOULD PULL TO THE RIGHT. 3. A PIECE OF PAINT ON THE BACK BUMPER WHERE THE TRUNK MET THE BUMPER HAD DAMAGE. 4. TIRES WHERE BALLED ON THE INSIDE TIRE AND LESS THAN 1/32 ON THE OUTSIDE TIRE. ALL THESE ISSUES WERE A FIGHT AND SHOULD'VE NEVER BEEN QUESTIONED, THE DEALERSHIP KNEW ABOUT THESE PROBLEMS AND I STILL HAD TO FIGHT, I ENDED UP PAYING FOR 2 TIRES THE DEALERSHIP HAD MY CAR FOR 49 DAYS AT THE CROWN MOTORS OF REDDING. THE ONLY ISSUES RESOLVED WAS THE TIRES AND PAINT CHIP. THEN 11/12/18 TO 12/3/2018 THE CAR WAS BACK IN THE SHOP A SECOND TIME FOR THE SAME PROBLEM AT THE DODGE ROSEVILLE AUTO MALL TO FIX THE RATTLING PROBLEMS IN THE FRONT. IN BETWEEN THE DATES FROM 11/12 ' 12/3 THE DEALERSHIP CALLED ME UP AND SAID MY VEHICLE WAS READY. MYSELF AND THE SERVICE MANAGER TEST DROVE IT AND DISCOVERED THAT THE NOISE WAS STILL NOT FIXED. 12/3/2018 WE DROVE IT AGAIN AND THE NOISE WAS FINALLY FIXED BUT THE PULLING TO THE RIGHT STILL APPEARED TO STILL BE HAPPENING. I WAS TOLD THAT'S COMMON AFTER A WHEEL ALIGNMENT I WANTED TO DISAGREE, BUT I HAD NO MORE FIGHT LEFT IN ME ESPECIALLY AFTER FINDING OUT ABOUT MY WIFE'S MEDICAL PROBLEMS. I'M JUST DISGUSTED WITH THE WHOLE SITUATION ESPECIALLY WITH THE OWNER OF CROWN MOTORS AND I HAD A CASE WITH THE BBB THAT I WON.