NHTSA Complaint #11718257 — 2016 DODGE CHARGER

I am the original owner of a 2016 Dodge Charger SXT AWD (VIN: [XXX] ). On February 3, 2026, while driving at highway speeds, the vehicle suffered a catastrophic mechanical failure. I heard a loud metallic grinding noise from underneath, followed by an immediate loss of power and "Service Transmission" and "SERV AWD" warnings on the dashboard. The vehicle became inoperable, and the engine could not be shut off through normal means after the incident. Recall Context: This vehicle has previously had Safety Recalls T03 (Driveshaft Bolts) and U60 (Front Driveshaft) performed in 2017/2018. However, the current failure is identical to the safety defects described in those recalls. This indicates a Recall Remedy Failure, posing a severe safety risk to the driver and others on the road. Current Dispute: The vehicle was towed to Preston CDJR of Dover, but the dealer claims they cannot diagnose the issue or read fault codes. They are attempting to charge $200/hour for unsuccessful diagnosis attempts. I have opened a case with Dodge Corporate (Case #XXX), but the Case Manager has temporarily closed the case due to the dealer's inability to provide a diagnosis, and neither party has responded to my inquiries for 2 business days. Requested Action: I am filing this complaint to request a formal investigation into this recurring safety defect and to compel the manufacturer to honor the safety recall by performing a physical inspection and necessary repairs at no cost to the consumer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)