NHTSA Complaint #11228325 — 2011 HYUNDAI SONATA

SERVICE BRAKES issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11228325
Vehicle 2011 HYUNDAI SONATA
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 197,260 miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

I WAS DRIVING WEST ON SUNNYSIDE ROAD AFTER LEAVING THE PARKING LOT OF NEW SEASONS. I COULD SEE THAT THE LIGHT WAS RED AND I PULLED OUT ONTO SUNNYSIDE ROAD. IT WAS ABOUT 200 FEET TO THE TRAFFIC THAT WAS STOPPED. I WAS DOING ABOUT 20 MPH WHEN I REALIZED THAT MY CAR WAS NOT GOING TO STOP. I PUSHED HARD ONTO THE BRAKES BUT THE CAR CONTINUED FOREWARD UNDER THE PICKUP IN FRONT OF ME. EVEN WITH THE AIRBAGS DEPLOYED I HAD NO CONTROL. I WAS PUSHING THE TRUCK FOREWARD. THE OTHER DRIVER TURNED ONTO 157TH AVE AND I WAS STILL UNABLE TO STOP THE CAR. I ALSO TURNED RIGHT ONTO 157TH AVE. IT WAS UP HILL I TURNED OFF THE KEY AND IT CAME TO A STOP. MY WIFE WAS PANNICKING AND SO WAS I. THE CAR WAS FILLED WITH SMOKE AND A LOT OF HEAT. MY WIFE WAS SCREAMING FOR SOMEONE TO CALL 911. THE DRIVER OF THE TRUCK RUSHED BACK TO SEE IF WE WERE ALL OK. HE CALLED 911. MY WIFE WAS SORE AS THE AIRBAGS DEPLOYED AND HIT HER IN THE CHEST. SHE HAD PAIN IN HER NECK TOO. I WAS OK AT THE MOMENT. I WAS WORRIED ABOUT THE OTHER DRIVER. HE SAID THAT HE WAS FINE. HE SAID THAT HE HAD TO HONK HIS HORN TO GET THE CAR IN FRONT OF HIM TO MOVE. THEY DID AND HE WAS ABLE TO TURN RIGHT. I AM UPSET WITH RON TONKIN HYUNDAI AS I HAVE HAD TO WAIT ALMOST A MONTH TO GET AN APPOINTMENT FOR MY OIL CHANGE AND THE RECALLS TAKEN CARE OF. THE FIRST RECALL WAS FOR THE AIR BAGS. THE SECOND RECALL WAS FOR THE HIGH PRESSURE FUEL PIPE MAY HAVE BEEN DAMAGED MISALIGNED OR IMPROPERLY TORQUED WHEN THE ENGINE WAS REPLACED ALLOWING THE FUEL TO LEAK. I AM VERY UPSET WITH RON TONKIN HYUNDAI AS I HAVE HAD TO WAIT FOR ALMOST A MONTH TO GET AN APPOINTMENT. JENNIFER LOPEZ THE SERVICE ADVISOR. MY APPOINTMENT WAS SET FOR JUNE 26TH 4 DAYS AFTER THE ACCIDENT. I WENT IN TO CHANGE THE CARS AS I HAVE A 2004 ELANTRA. I HAVE FREE OIL CHANGES ON BOTH CARS. SHE TOLD ME THAT THE RECALLS WERE NOT THE REASON AND ASKED ME IF I WAS GOING TO BUY ANOTHER HYUNDAI.

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