NHTSA Complaint #11222891 — 2013 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11222891
Vehicle	2013 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	May 28, 2019
Date Filed	June 27, 2019
Mileage	93,906 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

THIS DEALING WITH THE MY SYNC (MYFORD TOUCH) . THE SYSTEM WILL WILL CAUSE THE SCREEN TO GO BLACK,IT ALSO WILL CAUSE THE A/C & HEATER, NAVIGATION, AND RADIO TO STOP WORKING. THIS HAPPENS WHILE THE VEHICLE IS MOVING. TO RESTORE THE SYSTEM YOU HAVE TO PULL OVER AND REBOOT THE SYSTEM BY TURNING OFF THE VEHICLE. I JUST RECIEVED A CUSTOMER SATISFACTION PROGRAM ALERT FOR FORD ON 5/25/2019. DEALER WILL NOT REPAIR BECAUSE THEY CLAM THAT THE PROGRAM HAS EXPIRED. BUT I CAN HAVE THE REPAIR DONE FOR THE COST $1200.00

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