NHTSA Complaint #11222638 — 2016 FORD FUSION

ON 10/2/18 MY SHIFTER CABLE BROKE AND I WAS UNABLE TO DRIVE MY CAR. THE SHIFTER WAS MOVING BACK AND FORTH BUT WAS NOT GOING INTO ANY GEARS. I CALLED THE FORD DEALERSHIP AND I HAD TO PAY TO GET MY CAR TOWED. FORD DIAGNOSED MY CAR AND SAID IT WAS BUSHING IN THE TRANSMISSION SHIFTER CABLE MAY DEGRADE OVER TIME. THIS MAY CAUSE THE TRANSMISSION SHIFTER CABLE TO NOT BE ABLE TO FULLY MOVE THE TRANSMISSION TO THE SELECTED GEAR POSITION. I ARGUED WITH DEALERSHIP AND FORD TO TRY AND GET THE, TO COVER REPAIR BUT WAS TOLD IT WAS NOT A RECALL ISSUE. I HAD TO PAY $431.77 CASH ON 10/6/18 TO GET SHIFTER CABLE REPLACED. ON 5/13/19, FORD FINALLY ISSUED A RECALL FOR THIS.