NHTSA Complaint #11222633 — 2018 FORD ESCAPE

2018 FORD ESCAPE WITH AROUND 10,000 MILES STARTED HAVING ENGINE TROUBLE WHILE DRIVING ON THE HIGHWAY. ENGINE LIGHT CAME ON AND WAS TAKEN DIRECTLY TO A FORD DEALERSHIP TO DIAGNOSE THE ISSUE. THEY STATED THAT COOLANT IS LEAKING INTO THE CYLINDERS. THEY DID A COOLANT PRESSURE SYSTEM TEST AND REPLACED A SPARK PLUG. AFTER RECEIVING THE VEHICLE BACK AND ONLY DRIVING ABOUT 300 MILES, THE SAME ISSUE HAPPENED AND THE CHECK ENGINE LIGHT CAME BACK ON. TOOK BACK TO THE DEALERSHIP FOR REPAIR. THIS TIME THEY REPLACED THE HEAD GASKET ON ONE SIDE ONLY. AFTER RECEIVING THE VEHICLE BACK AND DRIVING IT FOR ABOUT 1,500 MILES, THE SAME ISSUE HAPPENED AND THE CHECK ENGINE LIGHT CAME ON AGAIN. TOOK BACK TO DEALERSHIP ON 4/3/19 AND AS OF TODAY, 6/26/19, IT STILL REMAINS IN THE SHOP. THEY HAVE BEEN TRYING TO REPLACE THE ENTIRE ENGINE BUT ARE HAVING DIFFICULTY FOR SOME REASON. THIS ENGINE IS FAULTY AND COULD CAUSE A FIRE IF THE PROBLEM CONTINUES TO REMAIN. FORD CORPORATE HAS BEEN NO HELP IN RESOLVING THIS OR PROVIDING USEFUL SOLUTIONS AND ANSWERS. THE VEHICLE HAS BEEN IN THE SHOP FOR OVER 100 DAYS.